Universal Facilities Management is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We only collect information we need in order to quote and deliver our services. Through our website that is usually:

• Your name and the business you represent
• Your email address and phone number
• The service you are enquiring about and your industry
• The site address or addresses the work relates to
• Any details you choose to include in your message

We also collect basic technical information such as your IP address, browser type and the pages you visit, through analytics. See our Cookie Policy for detail on that.

Why we collect it

• To respond to your enquiry and prepare a quote
• To arrange and carry out a site inspection
• To deliver and manage services you engage us for
• To keep records required for insurance, safety and compliance
• To improve our website and understand how it is used

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Who we share it with

We share personal information only where it is necessary to deliver our services or where the law requires it. That may include our staff and subcontractors working on your site, and service providers who operate our systems, such as our website host and our email delivery provider. Those providers are bound to handle your information securely and only for the purpose we engage them for.

How we store and protect it

Information submitted through this site is transmitted over an encrypted connection and stored in access-controlled systems. We keep personal information only as long as we need it for the purpose it was collected, or as long as we are required to keep it for legal, insurance or tax reasons, and then we destroy or de-identify it.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us at info@universalfacilitiesmanagement.com.au or 1800 227 716 and we will respond within a reasonable period.

Complaints

If you believe we have mishandled your personal information, contact us first at info@universalfacilitiesmanagement.com.au so we can investigate. If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version always appears on this page. This policy was last reviewed in September 2026.